FAQ
FAQ
Product Information
What materials are the lockets made of?
Our lockets are crafted using high-quality materials, including durable sterling silver, gold-plated finishes, and other premium metals. Some designs also feature intricate engravings, gemstones, or charms to add a unique touch. Each piece is made to last while offering timeless beauty.
Are the gold lockets real gold or gold-plated?
Our gold lockets are crafted with high-quality materials and feature a luxurious gold-plated finish for a timeless look and durability. This allows us to offer stunning pieces at an accessible price point.
Are your lockets hypoallergenic?
Yes, most of our lockets are made with hypoallergenic materials, such as sterling silver and high-quality gold plating, to minimize the risk of irritation. If you have specific sensitivities, feel free to contact us for more details about the materials used in a particular design.
How do I care for my locket to maintain its quality?
To keep your locket looking its best, store it in a dry place and avoid exposure to water, perfumes, or harsh chemicals. Clean gently with a soft cloth.
Do the lockets come with a chain?
Yes, all our lockets come complete with a beautifully designed chain, carefully chosen to complement the locket's style. You can find chain length details on each product page.
Shipping and Delivery
Where do you ship to?
We ship internationally! Shipping times and costs vary by location.
How long does shipping take?
Standard shipping typically takes 5-12 business days. Some items may take longer, which would be noted in the description of the item.
What are the shipping costs?
Shipping costs vary based on your location and the shipping method selected at checkout. Keep an eye out for our free shipping deals!
How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email so you can follow its journey to your doorstep.
What happens if my package gets lost or damaged during shipping?
If your package is lost or arrives damaged, please contact us immediately at info@lunalockets.com. For lost packages, we will work with the shipping carrier to locate your item or arrange a replacement if necessary. For damaged items, send us photos of the damage, and we’ll make it right by offering a replacement or refund as per our policy.
Returns and Exchanges
What is your return and exchange policy?
We accept returns within 30 days of delivery for unused items in their original condition. Custom and personalized items are non-refundable.
How do I return or exchange a product?
To return or exchange a product, please contact us at [insert email address] within 30 days of receiving your order. Items must be unused, in their original packaging, and in the same condition as received. Once your return is approved, we’ll provide instructions and assist you with the process.
Brand-Specific Questions
What makes Luna Lockets unique?
Each piece is designed with a blend of timeless elegance and modern charm, making it as unique as the person who wears it. Our lockets aren’t just jewelry—they’re personal statements crafted with care and attention to detail.
Are your materials sustainably sourced or ethically made?
We are committed to thoughtful practices. Our lockets are made with high-quality materials, and we strive to source responsibly whenever possible.